RENTAL TERMS AND CONDITIONS

GENERAL RENTAL TERMS AND CONDITIONS

This agreement constitutes a summary of the main provisions of the General Rental Terms and Conditions which, together with the rental letter signed by the Customer, represent the exclusive source governing the contractual relationship between the rental company CAMBIO AUTOMATICO S.R.L., VIA MATRINO 22, Città Sant’Angelo (PE), and the Customer or its Affiliates.

1. VEHICLE HANDOVER

The driving of the rented vehicle and/or motorcycle is permitted only to individuals holding a valid driving licence of categories A1, A2, A3, or B.

The following minimum age is required:

• Category A1 – Minimum age 16 years for motorcycles up to 11 kW. Category A2 – Minimum age 18 years for motorcycles up to 35 kW. Category A3 – Minimum age 24 years for motorcycles exceeding 35 kW.
• Category B – Minimum age 18 years. For newly licensed drivers, vehicle use is limited to models with engine power not exceeding 55 kW. After one year of holding a Category B driving licence, all vehicle types with up to 9 seats may be rented.
• Category B – Minimum age 18 years for all types of vehicles up to 3.5 tonnes.

The vehicle and/or motorcycle is entrusted to the Customer on the understanding that it will be used and driven personally by the Customer.

The Customer assumes all risks and liabilities arising from the entrustment of the vehicle and/or motorcycle to third parties, including for the purposes of Article 116, paragraph 12 of the Italian Highway Code (Legislative Decree No. 285/92), concerning the entrustment of a vehicle and/or motorcycle to a person without a valid driving licence or, in any case, not authorised by the rental company.

The Customer may notify the rental company of the names of any additional drivers authorised to operate the vehicle and/or motorcycle. Such drivers will be authorised upon presentation of a valid driving licence. A daily surcharge will apply for each additional authorised driver, amounting to 50% of the rate specified for the rented vehicle and/or motorcycle. For specific vehicle groups and in certain locations, the rental company may, at its discretion, require the possession of two credit cards.

2. RENTAL PAYMENT

Payment may be made by credit or debit card, subject to authorisation by the issuing institution, and/or in cash. In the case of cash payment, a security deposit must be provided by bank draft payable to CAMBIO AUTOMATICO S.R.L. The deposit amount shall be determined according to the type of vehicle and/or motorcycle rented. The Customer holding a financial credit card authorises the rental company to charge the relevant account for all amounts due under the rental agreement, including any charges necessary for the recovery of credits claimed by the rental company in connection with the rental relationship.

Bookings made through the Lessor’s website (www.bnoleggio.it ) under the special ‘Pay Now’ rate require full payment of the rental cost at the time of reservation, charged to the payment card provided by the Customer. The Customer may cancel this type of booking without any penalty up to 48 hours prior to the scheduled vehicle pick-up date. To cancel the reservation and request any applicable refund, the Customer must complete the designated ‘Booking Cancellation’ form available at www.bnoleggio.it/contatti/ . Payments made online are non-refundable in the event of cancellation within 48 hours prior to the scheduled pick-up time, for bookings with pick-up scheduled within 48 hours of the reservation request, in the event of a no-show (failure to collect the vehicle at the agreed date and time), or if the Customer does not meet the eligibility requirements for rental.

3. INSURANCE EXCESS – THIRD-PARTY LIABILITY – COLLISION DAMAGE WAIVER – THEFT – FIRE

The rented vehicle and/or motorcycle is covered by Third-Party Liability Insurance (RCA) and Collision Damage Waiver (Kasko), in accordance with applicable laws.

Should any of the aforementioned events occur, the Customer shall be responsible for the applicable excess as specified in the rental agreement. In the event of theft and/or fire, the excess payable by the Customer shall be that indicated in the rental agreement and determined according to the rented vehicle and/or motorcycle.

(A) In the event of total irreparability of the rented vehicle and/or motorcycle resulting from a serious accident, driving under the influence of alcohol, and/or the use of narcotic substances, the excess payable by the Customer shall be equal to 100% of the current market value of the rented vehicle and/or motorcycle.

For vehicles and/or motorcycles equipped with anti-theft devices, in the event of theft, should the Customer fail to return both the original ignition/opening key and the anti-theft system key, the Customer shall be liable for an amount equal to 100% of the current market value of the vehicle. In all cases of accident, theft, or fire, whether partial or total, the Customer is required to file a formal report with the competent Authorities and to provide a copy to the rental company within 12 hours of the event.

Damage resulting from an accident shall not be charged to the Customer provided that a duly completed C.I.D. (Accident Report Form) is submitted, clearly indicating and signed by the third party acknowledging liability.

The Customer may choose to purchase an Additional Service (Insurance) that reduces or eliminates the penalty for Financial Liability in the event of damage to the rented vehicle and/or motorcycle. The subscription of such Additional Service, which reduces or eliminates liability for damage, entails an additional cost beyond the standard rates set forth in the official price list for the rented vehicle and/or motorcycle (excluding the damages referred to in section (A) above). The purchase of this Additional Service does not relieve the Customer from the obligation to exercise ordinary care and diligence in the use and operation of the vehicle and/or motorcycle.

In the event of vehicle theft occurring in the regions of Calabria, Sicily, Basilicata, Campania, or Puglia, the applicable theft excess shall amount to €5,000.00 (reduced by 40% with the SafeGuard package and by 50% with the FullCover package). Should the vehicle be covered by any insurance package provided by B Noleggio, the relevant insurance coverage shall be deemed invalid (forfeited) for compensation purposes.

Insurance packages (Additional Services) do not cover:

• Any accessories rented in addition to the vehicle (such as satellite navigation devices or other portable navigation units, portable Wi-Fi devices, and child seats). In the event of loss or damage for any reason, the Customer shall be responsible for the replacement costs.
• Removable vehicle components missing at the time of return, including but not limited to keys and key fobs, parcel shelves and luggage nets, charging cables for PHEV or EV vehicles, safety vests and warning triangles, GPS SD cards, spare wheels, tools and tyre inflation kits, first aid kits, fire extinguishers, etc. Replacement costs for such items shall be borne by the Customer, unless the vehicle has been involved in an accident or theft.
• The renter’s liability in the event of damage to or theft of the vehicle shall not be waived or reduced, and the Customer shall assume full responsibility for the value of the loss and/or damage in the following cases:
  • where the renter and/or the drivers act in breach of the contractual obligations;
  • if the loss or damage is intentional;
  • if the driver has not been authorized by Cambio Automatico SRL as a primary or additional driver;
  • in the event of gross negligence by the renter or any additional drivers (e.g., failure to consider the vehicle’s height, driving on roads in unsuitable condition, improper use of the vehicle, contributing to damage/theft of the vehicle), including, in particular, the following cases:
    • collision with the upper part of the vehicle or with overhanging objects;
    • collision with a barrier that is too low for the vehicle to pass under;
    • collision with a parking barrier before it has fully opened;
    • driving on poorly maintained roads without due care, resulting in damage to the chassis;
    • driving on the beach, resulting in damage caused by salt water and/or sand;
    • driving on flooded roads, resulting in damage to the engine;
    • use of the wrong fuel in the tank or contamination with any other type of fuel;
    • damage caused by failure to pay attention to a warning indicator light;
    • burnt clutch (damage that occurs only after prolonged improper use) or improper use of the handbrake;
      damage to the rims caused by driving with deflated tyres;
      placement of unauthorized objects inside or outside the vehicle;
    • transport of particularly dirty and/or malodorous materials, resulting in additional cleaning costs, or that have damaged or burned the interior;
    • damage caused by leaving the keys inside the vehicle or by their loss;
    • damage caused by leaving the windows open;
    • damage or loss occurring as a result of criminal activities;
    • theft of the vehicle resulting from failure to use the anti-theft system (if provided);
    • loss of the vehicle resulting from failure to return the keys;
    • losses, damages, or expenses incurred in order to access the electric vehicle where entry is prevented due to a low battery charge level.

CAMBIO AUTOMATICO S.R.L. reserves the right, by way of penalty, to charge the Customer for any damages attributable to the Customer’s responsibility.

Damage Chart: Link
Excess & Security Deposits: Link
Insurance Packages: Link

4. REFUELLING SERVICE

The rented vehicle and/or motorcycle must be returned with the same fuel level as at the time of delivery. For each litre of fuel missing, the Customer will be charged €2.50 per litre, plus a refuelling service fee of €20.00, excluding VAT.

5. MILEAGE

Mileage limits and charges for additional kilometres for the rented vehicle and/or motorcycle are specified in the rental agreement.

6. USE OF THE VEHICLE

The Customer is authorised to operate the vehicle and/or motorcycle within Italy and undertakes not to use the vehicle in countries other than those expressly indicated in the Green Card provided with the vehicle’s documentation.

Any use of the vehicle and/or motorcycle that is unauthorised or unlawful under this Agreement and/or applicable law shall render the Customer liable for all resulting damages, jointly and severally with any other driver where applicable. Such violations shall result in the forfeiture of any limitation of liability, exposing the Customer to full responsibility and recovery actions. The rental company reserves the right to repossess the vehicle and/or motorcycle at any time and in any location in the event of a breach of the provisions of this clause.

The Customer is responsible for the proper operation of the vehicle and/or motorcycle, as well as for its use and routine maintenance.

In the event that roadside assistance is required (for example, due to a breakdown or accident), the Customer may contact the rental company from which the vehicle and/or motorcycle was rented, requesting instructions using the contact numbers specified in the rental agreement. The rental company shall not be held liable for any loss or damage arising from mechanical failure of the vehicle and/or motorcycle, delayed or failed delivery, deterioration of goods, or damages of any kind, except in cases of wilful misconduct or gross negligence by the rental company. Likewise, the rental company shall not be liable for damage to, loss of, or items left inside the returned vehicle and/or motorcycle.

The Customer shall be responsible for any fines, penalties, tolls, parking charges, and any other costs arising from violations of traffic regulations, applicable laws, or administrative provisions incurred during the rental period, including those resulting from use of the vehicle and/or motorcycle by third parties. The Customer agrees to reimburse any such amounts advanced by the rental company, including any related legal, postal, and administrative expenses incurred in connection with the recovery of said amounts, and shall indemnify and hold the rental company harmless from any claims or demands by third parties. Each administrative processing activity is subject to a management fee, which the Customer hereby authorises the rental company to charge.

One-way rental is not permitted unless expressly authorised by the rental company.

7. RETURN OF THE VEHICLE

At the start of the rental period, the Customer shall commit to the scheduled return date of the vehicle and/or motorcycle. Any changes to the agreed return date must be communicated in advance to the rental company.

A rental day is calculated on a 24-hour basis, with a grace period of 59 minutes. Beyond this period, an additional rental day will be charged.

For rates subject to time restrictions (such as Weekend, Weekly, etc.), once the applicable grace period has expired, the entire rental shall be recalculated at the daily rate. The vehicle and/or motorcycle must be returned within the rental company’s opening hours.

Return outside business hours is permitted only if previously authorised. In such cases, the rental shall be deemed closed at the next opening time of the rental company.

Failure to return the vehicle and/or motorcycle keys shall result in the continuation of the rental until the keys are returned or a formal loss or theft report is provided.

Loss or theft of the vehicle and/or motorcycle keys shall result in a penalty charge of €600.00, excluding VAT.

The Customer undertakes to return the vehicle and/or motorcycle in the same condition and with the same equipment as at the start of the rental, allowing for normal wear and tear.

In the event of loss or theft of the original vehicle registration document, the Customer shall be liable for a penalty charge of €200.00, excluding VAT.

8. ODOMETER

In the event of malfunction of the odometer, or where it is otherwise impossible to determine the distance travelled, a conventional mileage of 300 kilometres per day shall be charged.

9. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by Italian law. Any disputes arising in connection with the validity, interpretation, performance, or termination of these Terms and Conditions shall fall within the jurisdiction of the Court of the place where the Customer collected the vehicle.

10. PRIVACY

In accordance with the applicable regulations, the processing of personal data relating to this service shall be carried out in compliance with the principles of fairness, lawfulness, transparency, and protection of confidentiality and rights. Personal data are processed by CAMBIO AUTOMATICO S.R.L. – VIA MATRINO 22 – Città Sant’Angelo (PE) – VAT No.: 07484581215 – Email: info@bnoleggio.it , acting as the Data Controller. Pursuant to Article 13 of GDPR (EU Regulation 2016/679), we hereby provide the following information:

– a) CATEGORIES OF DATA COLLECTED
The personal data collected and processed in connection with the activation of this service include: identification data (surname and name, residence, domicile, date and place of birth, telephone number, billing address, online identifier), identification document (identity card, passport, or driving licence), banking details, location data (position, GPS, GSM, other);
– b) PURPOSES AND LEGAL BASIS OF PROCESSING
The personal data collected shall be processed for the following purposes:
for the conclusion and performance of vehicle and/or motorcycle rental agreements and any related contracts, for service analysis and improvement, for the management of complaints and disputes, and for the implementation of international payment system standards (for example, bank transfers, charges/credits via credit or debit cards, etc.) These purposes are collectively defined as “Contractual Purposes” with the User’s prior consent, for advertising communications and for commercial analysis and consumer behaviour studies. Such purposes are defined as “Marketing Purposes”. The processing of Users’ personal data is necessary, with reference to Contractual Purposes, to perform the Agreement. Should the User fail to provide the personal data necessary for Contractual Purposes, it will not be possible to proceed with the conclusion of the contract. Processing for Marketing Purposes is optional. Should the User deny consent, they will not receive marketing communications. At any time, the User may revoke any consent previously given.
– c) METHODS OF DATA PROCESSING
Users’ personal data may be processed using manual or electronic tools, suitable to ensure their security and confidentiality and to prevent unauthorised access, disclosure, modification, or loss of data through the adoption of appropriate technical, physical, and organisational security measures.
– d) CATEGORIES OF RECIPIENTS
Without prejudice to disclosures required by law and contractual obligations, all collected and processed data may be communicated exclusively for the purposes specified above to the following categories of recipients: Banks and financial institutions; Authorised personnel; Third-party service providers offering support and consultancy services with reference to activities in the following sectors (by way of example) technological, accounting, administrative, legal, insurance, IT; Data Processors.
– e) DATA TRANSFERS TO FOREIGN COUNTRIES AND/OR INTERNATIONAL ORGANISATIONS
Personal data provided shall not be transferred to countries outside the European Union or to international organisations.
f) DATA RETENTION PERIOD
for the Contractual Purposes referred to above, Users’ personal data shall be retained for a period equal to the duration of the Agreement (including any renewals) and for the following 10 years after termination, cancellation, or withdrawal, without prejudice to cases where longer retention is required for litigation, requests by competent Authorities, or pursuant to applicable law; for Marketing Purposes relating to advertising communications and commercial analysis and consumer behaviour studies, Users’ personal data shall be retained for the duration of the Agreement and for a period of 5 years following its termination.
– g) USERS’ RIGHTS REGARDING PERSONAL DATA
Users may exercise the following rights at any time: request further information regarding this notice; access personal data; obtain rectification or erasure of data or restriction of processing (where applicable); object to processing (where applicable); data portability (where applicable); withdraw consent, where provided. Withdrawal of consent shall not affect the lawfulness of processing based on consent given prior to withdrawal; lodge a complaint with the competent Supervisory Authority (Data Protection Authority).

With regard to the processing of personal data concerning him/her, as described above, the Customer freely gives consent pursuant to and for the purposes of the Law. Should any provision of this rental agreement be deemed null and void, such nullity shall not affect the validity of the remaining provisions of this rental agreement.

If the Customer chooses to pay in a currency other than the one in which the rental cost was quoted, the equivalent amount shall be calculated using the exchange rate published by CITI-BANK, increased by 4% to cover expenses, bank commissions, and exchange rate fluctuation risk.

Having received the information referred to in Article 13 of EU Regulation 2016/679,
the Customer consents to the processing of personal data for the purposes of sending advertising material and for use in commercial analyses and studies, including consumer habits, as specified in the notice provided under Article 10 (Privacy), paragraph 2 of this agreement.